If you see different IDs, your main ID (Authy account) is the one that also carries your current phone number. Ideally, you should see the same Authy ID on all devices for the codes to sync correctly. Some users do like to have multiple Authy accounts to separate their work and personal life. Well, it applies to only those using a multi-device setup where Authy is installed on more than one smartphone. Step 2: Tap on Clear data at the bottom of the screen and select both Clear all data and Clear cache options. Step 1: Open Settings > Apps > Manage apps and search for Authy.
This method will work for Android users only as there is no way to clear cache in iPhones and iPads. Just to be safe, you should clear the cache and data of Authy app and start fresh.
Google recently updated its Authenticator app with the option to automatically sync and correct time settings on your smartphone. The location and options may vary a little based on the device you are using. Noticed how new code/token is generated every 30 seconds? Time plays an important role here, and your smartphone’s time must be synced properly with the official time.Īre you syncing time manually, don’t want to use the internet to set it, or traveling to a different time zone? You need to set the correct time under Settings > Additional settings > Date & time.Įnable Automatic Date & time and Automatic time zone. Time is of the essence when it comes to 2-factor authentication apps like Authy. Try one of the backup codes to sign in until you can fix the Authy codes not working error.
Usually, backup codes are displayed after you scan the QR code with the Authy app. You should have noted it somewhere safe, preferably offline or online with strong encryption, in case of emergency. Use Backup CodesĮvery app, site, or service that offers two-factor authentication feature provides backup codes at the time of creation. You could request a phone number change if you used a different number to scan the said account. Everything looks good? The phone number used to set up 2FA code should match the phone number used to register your Authy account. You will notice your Authy account ID, email ID, and mobile number that you used to create this account under My Account tab. The screenshots below are from the Authy for iPhone, and the layout may differ a little if you are using an Android phone. Open the app and tap on the Settings icon at the top shaped like a gear.